Whether you’re seeking a modern IT support ticket solution, or looking to perform advanced ITIL service management processes, Ivanti Service Manager solution is expertly purposed and designed to easily scale and adapt to meet your specific business needs, both today and tomorrow.
Designed with you in mind
Easy to use incident management, which handles tickets from any channel to keep users productive.
Add Problem, Change and Configuration Management to ensure high service availability and quality.
Get the comprehensive functionality you need in the ultimate ITIL Service Management solution.
Improve customer satisfaction with increased first call resolution rates and better call handling.
TRANSFORM SERVICE MANAGEMENT
Built for the Cloud
Flexibly manage and maintain your IT estate with Ivanti’s state of the art service manager. Eliminating costly manual processes by automating workflows, Ivanti Service Management is expertly formulated for cloud-optimized ITSM and Enterprise Service Management to help make your business secure, efficient and effective.
Routine manual tasks consume IT and service desk resources and limit its ability to move ahead with higher-impact strategic projects. Ivanti Automation, powered by RES streamlines the management of complex hybrid environments by automating infrastructure, cloud, and workspace automation processes required to support the business.
Ivanti Help Desk Software, Ivanti Service Manager’s foundation package, provides an easy to use customer service helpdesk software for dealing with inbound ticket requests from any channel—email, web, social, phone, or chat. It also offers case management, self-service options, and knowledge management combined with workflow and automation capabilities. So IT is more efficient, and users are happier and more productive.
Who doesn't want that?
Are budget and time constraints holding you back from a new help desk? Then look at Ivanti Help Desk Essentials, a pre-built solution to quickly provide a proven ITSM solution without the cost and hassle. Best practises, content and workflows packaged with focused implementation services ensure you get going fast, delivered from the cloud at a cost that won’t break the bank.
Proven solution, fast start, easy to use and budget friendly – why wait any longer?
Cloud and mobile have transformed the way IT delivers services to the business. Without an automated way to manage identities, IT has a difficult time managing complex access rules. Ivanti Identity Director powered by RES provides an attribute-based approach to identity management and access with automated provisioning, workflows, and self service. People get the right levels of access based on their identity, giving them the ability to stay productive, while the business remains secure.
ITSM teams need to have relevant information from other tools to quickly understand situations and resolve issues. Ivanti ITSM (powered by HEAT) provides integration and development capabilities to pull in required information and connect to other tools for end-to-end automated processes. Quickly create new user interfaces, business rules, dashboards and more to easily modify the out-of-the-box behaviours or add new functionality designed to meet your needs.
ITSM made easy.
A new ITSM help desk solution can fundamentally streamline IT, but it can do much more when combined with a change management strategy that doesn’t leave it underutilised. Building on Ivanti Service Manager’s Help Desk, Service Desk adds Change Management and Configuration Management to handle IT changes quickly and efficiently to ensure high levels of service availability and quality for your IT service desk software.
This is ITSM, powered by HEAT, optimised for the cloud.
Looking for the ultimate ITIL Service Management solution? Ivanti Service Management (powered by HEAT) adds Release Management, Event Management, Availability Management, Financial Management and Portfolio & Project Management to the functionality included in Ivanti Service Manager’s Service Desk.
All this, delivered from the cloud, so both IT and users enjoy automation anywhere and efficiency everywhere.
Ivanti Service Manager, powered by HEAT, is the most affordable, flexible and complete cloud-optimised ITSM solution available. Automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure. Whether you’re looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Service Manager solution can easily scale and adapt to meet your specific business needs.