It isn’t just about optimising service delivery. With the Great Resignation upon us, companies are finally seeing employee experience as a value driver for their business – and IT is under pressure to deliver.
The pressure's on
In the Everywhere Workplace, IT must keep employees productive, no matter where they’re working from.
Employees expect seamless access to tools across all their devices, just like with the apps they use in their personal lives – and 24/7 access to support too.
Employees want the convenience of using any device – both corporate and personal – while IT ensures their security.
Do more. Supercharge IT.
With exceptional employee experiences as your guiding star and smartly deployed automation in your corner, your IT team can do more.
Create better experiences.
Deliver excellent experiences from employees’ day one, whether they are in the office, remote or hybrid. Ensure consistent IT and LOB service throughout the enterprise and prove that IT is a reliable, trustworthy partner.
Improve responsiveness and proactive resolution.
Resolve problems before employees even notice them – particularly repetitive and mundane tasks like browser performance corrections. And for issues that can’t be self-healed, use automation like virtual assistants or automatic recommendations to speed resolution and increase IT responsiveness.
Optimise costs and resources.
Do more with less. Self-healing doesn’t only improve responsiveness, it also reduces costs by making better use of resources. Stay on top of it all with sophisticated reporting and dashboards.
Make risks more visible.
Understand and reduce risk exposure – without negatively impacting the employee experience. Proactively manage risk and ensure regulatory compliance without trading off productivity for security.
Shift left, move the needle on experience
The “shift left” movement reduces the amount of intervention and specialisation involved in resolving an incident. The ultimate goal: detect and solve issues before any human – end user or IT – has to get involved at all.
As you progress in your shift left and move from traditional helpdesk, to automation-augmented service management, to proactively resolving issues via automation, you’ll improve the quality of service and earn rave reviews from employees – including from the IT analysts who can finally stop wasting their time manually resetting passwords.
Moving up the curve does more than make employees happy. Employee satisfaction directly impacts productivity and retention – so you’re bolstering the bottom line too.