IT SERVICE MANAGER Modernise service delivery for IT and beyond

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MODERN ITSM

Deliver more strategic value with ITSM.
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FUTURE OF ITSM

See report on the Future of ITSM.
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ANALYST REPORT

Gartner Magic Quadrant for ITSM Tools.
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ITSM, POWERED BY HEAT

Deliver more strategic value

Ivanti Service Manager, powered by HEAT, is the most affordable, flexible and complete cloud-optimised ITSM solution available. Automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure. Whether you’re looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Service Manager solution can easily scale and adapt to meet your specific business needs.

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The more we work with Ivanti, the better our IT processes become. Our users love the new Ivanti system. Managers love having the information they need in easy-to-use dashboards and reports.
Candice PeacockIT Service Desk Manager
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Designed to meet your needs today and tomorrow

Ivanti Service Manager delivers the functionality you need now while providing the flexibility to grow as your needs expand.

Help Desk

Help Desk provides an easy to use incident management system for dealing with inbound ticket requests from any channel to make IT more efficient, and users happier and more productive.

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Service Desk

Building on Help Desk, Service Desk adds Change and Configuration Management to handle IT changes quickly and efficiently to ensure high service availability and quality for your IT infrastructure service desk.

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Service Management

Service Management adds Release, Service Level, Event, Availability, and Financial Management, with Portfolio & Project Management for the ultimate ITIL Service Management solution.

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Assistants

Cloud-based automation bots provide you with your 24x7 virtual support team. Free up analyst time and proactively fix issues that too often go unreported or ignored.

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Drag & Drop Workflow

No programming needed, making it easy to tailor IT service automation.

Multi-Channel Self Service

Offer multiple, easy to access self-service channels to make IT teams and users more productive

Voice Automation

Dramatically reduce wait times, transfer rates and abandoned calls.

Cloud or On Premise

Fully multi-tenant SaaS or On-premise, today or tomorrow —you decide.

Modernise your ITSM system to deliver more value

Ivanti is modernising the service desk, helping IT deliver more value to the business. Improve your alignment between IT and the business to become a more strategic partner.

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Give us a call

We’re standing by with solutions for your service management challenges. Reach out and let’s start a conversation.

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Ready to take the next step? Our helpful experts are ready to help you select the best service management solution for your IT and business needs.

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