Ivanti Service Desk Powered by Landesk Functional request management and process driven service management

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We're Here to Stay

Are you an existing customer of Ivanti Service Desk? Rest assured we’re here to stay.
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Comprehensive Service Management

Out-of-the-box functionality for the popular service management areas: Incident, Request, Problem, Change, Knowledge and Self-Service.

What’s New?

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An ITIL-aligned, process-driven Service Desk

All the Service Management functionality you need

Ivanti Service Desk provides you with all the service management functionality you need. From problem, change and release management to incident management, issue tracking, and more.

Gain consistency and control with ITIL-aligned, process-driven functionality and enhanced visibility that improves service delivery and IT support performance.

Sitting down with my team for a post-implementation review, the reaction was unanimous, the solution has exceeded our expectations.
Steve CottonVice President

End-User & IT: Empowered to be Productive

Maximise user productivity, exceed end-user expectations and reduce downtime.

Continuous Service Improvement

Report on service desk performance, gain trend insights and apply context to make the best decisions.

Better Service-Level Response

Orchestrate IT automation across systems and integrate with IT tools and data for improved service-level response.

Beyond Core ITSM

Improve performance in your wider business operations like HR, facilities and R&D by introducing processes beyond IT.

Code Free Workflow Designer

Create and tailor processes without scripting or development expertise with drag-n-drop changes in the graphical workflow designer.

Request Management

Deliver and process software and hardware requests.

Incident Management

Capture, identify and respond to issues and service interruptions.

Problem Management

Address root causes by focusing on known issues by analysing incidents.

Change Management

Manage, track and optimise changes to configuration items and minimise impacts.

Knowledge Management

Gather, analyse, store and share information to assist resolving any previously known problems.

Self-Service Catalogue

Provide visibility and ability to request all services through an intuitive interface that’s available 24/7, also on mobile.

Dashboards and Reporting

Monitor service delivery and metrics with role-based dashboards that provide the real-time information.

Policy and Process Enforcement

Define security policies for blocked applications, updates, and vulnerabilities.

We’ve Got You

As an existing customer of Ivanti Service Desk you can rest assured that we’re here to stay. We’ve got you!

Learn More

Watch the Webinar

We're here to stay. Watch the latest webinar to learn more.

Watch the Webinar

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