Enterprise Service ManagementTransform business service delivery across the Enterprise

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CUSTOMER SERVICE EXCELLENCE

Read how others improved the customer service experience.

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Automate Beyond IT

Three examples of modern Enterprise Service Management.

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Customer Success

SCL Health's prescription helps other departments improve service delivery.

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Help other business teams

Automated service delivery for non-IT departments

A modern service delivery experience doesn’t have to be limited to IT. All business departments need to become more efficient and proactive by transforming manual process currently driven by ad hoc emails, dated spreadsheets or paper documents.

Do other departments come to you to learn how you’ve improved your service delivery? Your IT teams can help by leveraging Ivanti Service Manager to automate and streamline repetitive tasks, while improving user satisfaction with more self-service opportunities through multiple channels.

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Fast, effective service delivery beyond IT

Your IT department is well positioned to automate the services and offerings of other departments. Partner with them to leverage your ITSM tools and practises to develop and deliver new innovative services. See how Ivanti can help you improve service delivery beyond IT.

Human Resources

Automate on- & off-boarding, updates, payroll requests & administration, benefit inquires and more.

Facilities

Streamline requests for moves, repairs work orders, maintenance and general building management.

Customer Service

Use a full suite of voice-enabled capabilities to improve customer interactions and engagements.

Other Departments

Help other teams design and automate their end-to-end processes to better connect with their users.

Increased Productivity

Eliminate repetitive and manual tasks with workflow automation to free up your team to increase focus on important projects.

Higher Customer Satisfaction

Better meet customer expectations by removing unnecessary manual and often repetitive interactions while providing increased consistency and insight into requests.

Improved Quality

Remove the potential for errors by standardising on a set of approved processes, workflows, and actions for more efficient and effective delivery.

Enhanced Innovation

Use the automation and integration capabilities to increase effectiveness by developing new processes and workflows that support digital transformation across business units.

Streamlined Processes

Make it easier to not only automate tasks and workflows within a business unit but also across other business units to streamline end-to-end processes.

Improved Self-Service

Provide the engaging experience that users now expect for enhanced self-service, knowledge search, self-help and social collaboration anytime, anywhere.

Modern Service Delivery for Everyone

See how Ivanti’s solutions can help you improve the service delivery experience and quality across all business units, while providing a foundation for ongoing innovation.