According to Gartner,"As demands on I&O organisations grow, I&O leaders seek opportunities to automate proactive management of their environments. According to the 2019 Gartner I&O Management Survey, 94% of respondents responsible for strategic I&O efforts said they are either already investing in I&O automation or plan to start by 2021. The post coronavirus "new normal" will be shaped by severe cost optimization that calls on I&O leaders to drive new efficiencies, while necessitating cuts to services."
Read this research from analyst firm Gartner to learn about the four domains of AITSM, including use-case examples, benefits, and risks of each domain.
After reading this report we feel, I&O leaders will understand the AITSM requirements for quality data from which to learn, predict and react.