Consisting of 38 self-governing colleges, 100+ departments, 350 central IT staff, 300 distributed IT staff, and 30,000 end users, the University of Oxford has a large, federated IT support function and end user base. As such, it represents a significant challenge in terms of IT operations, with the service desk playing a crucial role in providing essential services.
Oxford consolidates three service desks with Ivanti
Benefits to University of Oxford
Depth of features
After an 11-month selection process, Oxford selected Ivanti over other leading vendors due to the strength and depth of its features.
Maintaining independence, ensuring compatibility
Each of Oxford’s 38 self-governing colleges has a small, autonomous IT team and service desk. Each college now has the option to adopt the cloud-based Ivanti solution as needed.
Solving complex IT issues surrounding multiple IT user identities
The Ivanti solution proved it could manage access rights for multiple IT user identities and segment this data logically—no easy task.
Improving and streamlining
The out-of-the-box processes in Ivanti Service Manager configure easily to map with Oxford’s project goals. The solution provides visibility across Oxford’s entire IT support operations.
Service Desk in the Cloud
Being able to access everything from any web browser was important for Oxford, given the spectrum of devices, IT processes, and applications supported.
IMaking sure students have the best digital experience possible is essential. Ivanti provides visibility across Oxford’s entire IT support operations.