InfoPro Digital is a leader in professional information and multimedia solutions in France, providing communities with solutions designed to improve their efficiency, agility, and productivity. They serve six major industries: insurance, manufacturing, construction, local authorities, automotive, and the distribution of consumer goods.
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Support and maintenance hampered by long waits and high turnover rates
Until 2002, InfoPro was struggling with long wait times for troubleshooting problems, installing new operating systems, or deploying software. And on top of that, their employee base had a high turnover rate, which only multiplied the number and already long wait times of support visits. Marc Edery, IT Operations Manager for InfoPro, says “Any support needed for a computer issue required that a member of our IT team physically go to the user and device.”
Benefits to InfoPro Digital
Compatibility with Mac OSX
Ivanti was the only company with a solution that worked easily and efficiently with Macs, and after a series of successful internal tests on both Macs and PCs, Infopro moved forward quickly with the Ivanti solution.
Improving While Streamlining
Christian Garrez, CIO of Infopro Digital, explains “We ultimately chose Ivanti...because the solution allowed our IT team to save time, making them more efficient.”
Remote Control and Maintenance
Gone are the days of InfoPro’s IT team physically travelling to support a user and her device. With the solution’s remote control, IT stays put and the user is quickly satisfied, with little to no impact on their productivity.
Consolidated and Centralised Reporting Capabilities
No longer having to travel to initiate software updates, IT can utilise Ivanti’s centralised reporting capabilities—enabling the support team to proactively adapt responses to best address each problem as they arise.
Concerning the deployment of new operating systems, Ivanti enables a new OS to be deployed on a device very quickly. “This type of operation now only takes about 30 minutes whereas it once took up to half a day,” reports Marc Edery, IT Operations Manager for InfoPro.
Increasing user productivity for InfoPro with optimised maintenance
The implementation of the Ivanti solutions for InfoPro has allowed the French leader in professional information to remain as such. Overall, the consolidated reporting capabilities and the remote control of devices have amped up the organisation’s support team, boosting user productivity and satisfaction as a result. InfoPro looks to call on Ivanti if future developments of the tool should arise.