Reducing clinical risk through faster information

Zero tolerance for data loss and clinical application downtime.

Bolton NHS Foundation Trust, a UK-based integrated care organisation, offers patient care at more than 20 health centres and clinics, including the Royal Bolton Hospital. With a staff of over 4,000 and more than 600 beds, the Trust accommodates more than 100,000 accident and emergency cases and 750,000 community visits a year.

Industry: Healthcare



User Workspace Manager
User Workspace Manager helps healthcare IT simplify desktop deployment and administration, secure endpoints, and reduce IT costs. With the solution, IT can deliver a personalised, compliant desktop regardless of user location or device, manage herculean IT tasks like Windows 10 migration, and enable secure file sync, sharing, and data access.
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Healthcare IT complexity that exceeds many business environments

As part of its clinical data management responsibilities, the Trust supports nearly 300 clinical applications—all of which involve potential risk in terms of patient care. That means zero tolerance for data loss or application downtime. Virtualized desktops were more than a decade old, yet there was no way to do a Big Bang rollout of Windows 7 without potentially disrupting patient care. 

Benefits to Bolton NHS Foundation Trust

Phased, streamlined migration to Windows 7

Says CTO Brett Walmsley, “We needed something that would allow users to move between desktops as easily as possible while we gradually went through the migration from XP to Windows 7. Because we'd been working with Ivanti DesktopNow to manage user profiles, we didn't have to research the market and do a proof of concept. We could prove that it could do the job.” 

Supporting deployment of the virtual desktop

The Trust's new roadmap calls for a fully mobile, virtual desktop where every aspect of the environment will be streamed, with Ivanti binding all the elements together. "We want to have full desktop virtualization using Citrix XenDesktop 7.6 to do the desktop brokering and Microsoft App-V for application delivery," says Walmsley.

Adding value to Microsoft App-V

The Trust uses Microsoft App-V to make applications available to users without installing them directly on users’ PCs. But not all applications virtualize equally well. One example is the Trust's digital dictation application. The way it stores voice and data must be fast and reliable. It can't be missing parts. With Ivanti, the Trust virtualized the application successfully, while improving logon speed and increasing functionality.

Simplifying patch management

Before Ivanti, every Microsoft "patch Tuesday" brought days of frustration. Thirty percent of patches would fail on average, often requiring complete machine rebuilds. Now that the Trust has moved to highly standardised virtual desktops and applications, patching is fast and problem-free.

Virtualized mobile pharmacy application

“With Ivanti, you can recognise different virtual desktop sessions and access points," says Brett Walmsley. “It recognises a disconnected session. So when a clinician changes location, Ivanti can safely redirect the session settings, correctly remap printers, and eliminate any potential clinical issues.” 

Delivering a more personalised user experience

Says CIO Rachel Dunscombe, “Ivanti has allowed us to deliver a much more personalised experience to each user, while simplifying policy and application management. Clinicians get the information they need faster, which reduces clinical risk. It helps us deliver better, faster support. We love it. And we know there’s much more we can do with Ivanti.”