Service Management in This Time of Widescale Remote Work
With the current focus on social distancing and other health precautions, service management leaders are probably already thinking about short-term implications of these rapidly incoming changes. The large-scale increased use of remote work is one implication. In the UK, this is currently a recommendation but could soon be a mandatory requirement for all employees who are able to, and many IT organisations may not be ready.
Read Ian Aitchison's top recommendations for service management leaders, to keep employees productive and motivated during these uncertain times.